Vonage

Vonage is an American cloud communications provider operating as a subsidiary of Ericsson.

Vonage prides itself on making communications more flexible, intelligent, and personal to help enterprises all over the world stay ahead. They’ve brought unified communications, contact centers, and communications APIs all under one roof, creating the most flexible cloud communications platform.

Vonage Business Communications (VBC) has flexible features that are simple to set up, easy to adopt, and able to scale without limitations. Fully manage, customize, and monitor your phone system in real-time. Add users, extensions and phone numbers, view account billing, add premium features and view system status with the VBC Admin Dashboard.

Vonage Contact Center’s (VCC) Video API is great for live interactive video calls, virtual tech support, telehealth appointments, remote learning, and more. Businesses can stop bots and hackers with their Verify API and convenient two-factor authentication. Entrepreneurs can also get social with real-time messaging on popular social apps, like Facebook Messenger, WhatsApp, and Viber.

Vonage has helped thousands of customers design, build, and support mission critical applications. Their service teams follow a proven methodology for implementing Communications APIs to ensure product success.

Babylon has used Vonage for a number of clients with a need for effective business communication. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony. VCC’s tight Salesforce integration is reflected in their 5-star rating and has more positive reviews than any other CTI vendor. It also works seamlessly with Salesforce digital channels - performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX. VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights combined with real time transcription, call control, and routing, all natively embedded in SCV.

With Vonage, you can accelerate connections that matter to your business, power your customer experiences across the journey, and connect employees any time, from anywhere, on any device.