SMS Magic

SMS-Magic is a CRM-based messaging platform that primarily works with Salesforce and Zoho but can accommodate other CRMs as well. It also integrates with marketing automation tools including Marketo, Marketing Cloud and Pardot.

Since 2008, they have provided companies with a robust and trusted messaging platform. They work with thousands of retailers and service organizations across industries including healthcare, financial services, higher education, staffing and contact centers across the globe.

A global team of 200+ dedicated professionals is the backbone of SMS-Magic. They are proud to provide the best service in the industry and deliver the most widely used and recommended messaging platform to customers in 190 countries around the world. SMS-Magic has helped more than 2,500 companies on their journey of expanding communication platforms to more than just email and phone calls. They’ve built their messaging platform to make it easy for you to create seamless communication experiences with your customers and leads. Because of this, SMS-Magic clients have 40% more conversions and a 25% faster sales cycle.

BabylonSolutions has done multiple implementations with SMS Magic as it seamlessly integrates with Salesforce. Rather than using SMS-Magic as a bulk SMS tool, we believe that by creating a strategy of lead nurturing - based on where a customer is in the sales journey and time that the customer has been there - we can create trigger-based messaging that increases engagement of the customer for our clients. SMS magic allows us to create these triggers and messages along with merge fields for even greater personalization. All of which is tracked in Salesforce to help ensure that we are not over-communicating with customers.

SMS-Magic provides intelligent text messaging solutions for businesses. They empower text messaging users to engage, win and retain more buyers, creating strong relationships that drive sustainable competitive advantage.